Should I Fly Frontier Airlines

Should I Fly Frontier Airlines

As a frequent traveler, you’re always on the lookout for the best deals and most reliable airlines. Frontier Airlines is one of the many options available to you, but with recent news about their operations and customer satisfaction, you may be wondering if it’s worth booking a flight with them. In this article, we’ll take a closer look at Frontier Airlines’ history, how they operate, recent problems they’ve faced, and their record of customer satisfaction. We’ll also explore why some people still choose to fly with Frontier Airlines despite these issues and provide alternatives for those who may want to consider other options. By the end of this article, you’ll have all the information you need to make an informed decision about whether or not to fly with Frontier Airlines.

Frontier Airlines: How They Operate

Frontier Airlines is a low-cost carrier that operates flights to over 100 destinations across the United States, Mexico, and the Caribbean. As a budget airline, Frontier offers no-frills services with a focus on affordability. This means that passengers are charged for everything from checked baggage to seat selection and even water on board.

Frontier’s fleet consists of Airbus A320 family aircraft, which are known for their fuel efficiency and reliability. The airline also offers a frequent flyer program called Frontier Miles, which allows passengers to earn points towards free flights and other rewards.

One unique aspect of Frontier’s operation is their “Animal Ark” program, which allows passengers to bring small pets on board for a fee. However, it’s important to note that not all animals are allowed and there are specific requirements that must be met in order to participate in this program.

Overall, Frontier Airlines operates with a focus on cost-cutting measures in order to offer affordable fares to its customers. While this may mean sacrificing some amenities and conveniences typically offered by other airlines, it can be an attractive option for travelers looking to save money on their flights.

Recent Problems with Frontier Airlines

Recently, Frontier Airlines has been in the news for all the wrong reasons. In 2019, they had the highest rate of customer complaints among all US airlines. Passengers have reported issues with flight delays and cancellations, lost baggage, and poor customer service. Additionally, Frontier has been criticized for their lack of transparency when it comes to fees and charges.

In 2020, Frontier faced backlash for their handling of COVID-19 safety measures. Some passengers reported that the airline did not enforce mask-wearing policies or social distancing guidelines on flights. This led to concerns about passenger safety and the spread of the virus.

While Frontier has made efforts to improve their operations and address these issues, it’s important for potential passengers to be aware of these recent problems before booking a flight with them.

Frontier Airlines’ Record of Customer Satisfaction

When it comes to customer satisfaction, Frontier Airlines has received mixed reviews. According to the American Customer Satisfaction Index (ACSI), Frontier Airlines ranked last among all U.S. airlines in 2019 with a score of 62 out of 100. However, it’s important to note that this score was an improvement from their previous year’s score of 57.

On the other hand, Frontier Airlines has received positive feedback for their low fares and various flight options. They offer a variety of add-ons such as seat selection and baggage fees which can be appealing to budget-conscious travelers. Additionally, they have recently made efforts to improve their customer service by adding more staff at airports and improving their website.

Overall, while Frontier Airlines may not have the best record when it comes to customer satisfaction, they do offer affordable options for those looking to travel on a budget. It’s important for travelers to weigh the pros and cons before making a decision on whether or not to fly with them.

Why People Still Fly Frontier Airlines

Despite the recent problems and negative reviews, there are still people who choose to fly with Frontier Airlines. One reason is the low cost of their tickets. Frontier Airlines often offers cheaper fares compared to other airlines, making it an attractive option for budget-conscious travelers.

Another reason why people still fly with Frontier Airlines is their route network. They operate flights to destinations that are not served by other airlines or have limited options. This makes it convenient for travelers who need to reach these destinations without having to make multiple connections.

Lastly, some passengers appreciate the simplicity of Frontier Airlines’ services. They offer a no-frills approach, which means that passengers only pay for what they need and can opt-out of additional services like checked baggage and in-flight meals. This can be appealing for those who prefer a more basic travel experience and don’t want to pay extra for amenities they may not use.

Overall, while there are certainly drawbacks to flying with Frontier Airlines, some travelers find that the airline’s affordability, route network, and simplicity make it a viable option for their travel needs.

Alternatives to Frontier Airlines

If you’ve decided that Frontier Airlines is not the right fit for your travel needs, there are several alternatives to consider. One option is Southwest Airlines, which has a reputation for excellent customer service and affordable fares. They also offer free checked bags and do not charge change fees.

Another alternative is JetBlue Airways, which offers comfortable seating options and in-flight entertainment. They also have a loyalty program that rewards frequent flyers with perks such as free flights and priority boarding.

If you’re looking for an airline with a strong international presence, consider Delta Air Lines. They have partnerships with airlines around the world, allowing for seamless connections to destinations outside of the United States. Additionally, they offer a variety of cabin classes to fit different budgets and preferences.

Ultimately, the best alternative will depend on your specific travel needs and preferences. Do some research and compare prices, schedules, and amenities before making a decision.


In conclusion, whether or not you should fly Frontier Airlines ultimately depends on your priorities as a traveler. While the airline has faced recent problems and mixed reviews from customers, it also offers some of the lowest fares in the industry and a unique business model that allows passengers to customize their travel experience. If cost is your main concern and you are willing to sacrifice some comfort and convenience, then Frontier may be a good option for you. However, if you prioritize reliability and customer service, there are other airlines that may better suit your needs. Ultimately, it is important to do your research and weigh the pros and cons before making a decision on which airline to fly with.